Manager, Demand Management at MTN Nigeria

Job Title: Manager, Demand Management

Location: Lagos, Golden Plaza
Employment Status: Permanent 

Job Description

• Responsible for managing and maintaining the annual operating plan for IT demand / supply forecast.
• To lead the Demand team responsible for the delivery of Demand solutions to the various business units in MTN.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Co-ordinate all Infrastructure Providers, Customers, Vendors & Various Cluster teams, as well as resolve escalated issues.
• Maintain Agile practice and build strong partnerships across the business, vendors, and traditional IT leaderships and drive the culture of Agile throughout the partner ecosystem.
• Translate demand requirements into supply requirements, both manpower and capacity (six quarter horizon)
• Review and validate the demand management processes during the competency centre requirements gathering
• Balance supply and demand in accordance with supply constraints and customer priorities
• Provide input into the annual planning process by providing a view of committed manpower and committed delivery
• Help identify demand conflicts; recommend escalation where appropriate in order to drive resolution and balance requests for new work with current work load
• Manage the supply plan (i.e. plan showing forecast headcount; skills breakdown and permanent / contractor mix by month)
• Compare forecast versus actual manpower utilization and identify actions to resolve manpower constraints
• Update supply plan in line with variances between actual and forecast demand (captured via the time reporting process)
• Overall demand adherence to timelines
• Adherence to demand management processes and policies
• Business satisfaction with demand management process
• On time releases and functionality delivery as per plan
• Post implementation review and audits
• Manage day-to-day operational aspect of a demand and scope and handover of completed projects to Service delivery operations.
• Manage demand budget and determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitors receivables for project.

Job Condition

• Normal MTN working conditions
• May be required to work extended hours

Requirements, Experience & Training

• First Degree in any related field
• Project management certification
• 6 - 13 years of experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organisation.

Training:

• GSM System Basics
• Financial Management
• Project Management Training.
• Training on vendor equipment and software
• Leadership Training.
• Agile Delivery Methodology
• SCRUM

Minimum qualification:

• BA, B.Ed, B.Eng, B.Sc, B.Tech or HND

Application Closing Date
28th May, 2018.

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